Applications

OneDrive for Business–Incompatible Office Products error

If you have received the following OneDrive for Business error and you are using Office Pro Plus (the downloadable Click to Run install), you probably haven’t found much useful information. So I’ve outlined the cause and potential resolution below:

Error:

Sorry, we can’t perform this action. Incompatible Office products are installed on your machine. If you have an administrator, please contact them for help.

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This may happen at any point, even with no other office products open. This is due to the fact that the OneDrive for Business services are running into issues when they try to start in the background. For me, this mysteriously started on 9/12/15, with no hint as to what triggered it. The dialog box itself offers a hint, but tells you nothing about how to solve it.

At first, I was under the impression OneDrive was having issues as it was no longer running in the status bar on the bottom right. Rebooting did not resolve the issue. So, assuming my Office ProPlus install was corrupt, I downloaded the installer from portal.office365.com to reinstall. Upon running the installer however, I received the following error.

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Despite Visio 2013 and Project 2013 standard installs co-existing peacefully with ProPlus, it seems a recent Office update has begun pushing the issue to pick one method or the other, but not both installation methods for Office.

Sadly, at this time, there is no workaround to maintain both a traditional installer for Visio or Project and Office ProPlus. You must uninstall Visio or Project to solve the issue. You can however add Visio or Project to your Office Subscription.

Other users have reported the same behavior with the OneDrive stand alone installer. This only applies to Windows 7 or older as it is built in for Windows 8 and Windows 10, but if you have this error and the above does not apply to you, go to the Control Panel, Programs and Features and remove all versions of OneDrive.

3 Comments

  1. Ray November 13, 2015
    • Joe Kuster November 13, 2015
  2. Russ Burden December 10, 2015

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