Infrastructure

Microsoft Configuration Manager 2007 (SCCM) Daily, Weekly & Periodic Maintenance Tasks

Configuration Manager 2007 Maintenance Tasks

Daily Maintenance Tasks

Performing daily maintenance is important to ensure proper site operations. A daily maintenance log should be maintained to document dates that maintenance was conducted, by whom, and any maintenance-related comments about the task conducted.

Common Daily Maintenance Tasks

Some common daily maintenance tasks are listed below. Add any other maintenance tasks as needed to your daily maintenance log:

  • Verify that predefined maintenance tasks scheduled to run daily are running successfully.
  • Check Configuration Manager 2007 site database status.
  • Check site server status.
  • Check Configuration Manager 2007 site system inboxes for backlogs.
  • Check site systems status.
  • Check client status.
  • Check the operating system event logs on site systems.
  • Check the SQL Server error log.
  • Check system performance.

Weekly Maintenance Tasks

Performing weekly maintenance is important to ensure proper site operations. A weekly maintenance log should be maintained to document dates that maintenance was conducted, by whom, and any maintenance related comments about the task conducted.

Common Weekly Maintenance Tasks

Some common weekly maintenance tasks are listed below. Add any other maintenance tasks as needed to your weekly maintenance log:

  • Verify that predefined maintenance tasks scheduled to run weekly are running successfully.
  • Delete unnecessary files from site systems.
  • Produce and distribute end-user reports if required.
  • Back up application, security, and system event logs and clear them.
  • Check the site database size and verify that there is enough available disk space on the site database server to allow the site database to grow.
  • Perform SQL Server database maintenance on the site database according to your SQL Server maintenance plan.
  • Check available disk space on all site systems.
  • Run disk defragmentation tools on all site systems.

Periodic Maintenance Tasks

Performing periodic maintenance is important to ensure proper site operations. Some tasks do not need to be performed during daily or weekly maintenance, but are important to ensure overall site health and security and disaster recovery plans are up to date. A periodic maintenance log should be maintained to document dates that maintenance was conducted, by whom, and any maintenance related comments about the task conducted.

Common Periodic Maintenance Tasks

Some common periodic maintenance tasks are listed below. Add any other maintenance tasks as needed to your periodic maintenance log:

  • Review the security plan for any needed changes.
  • Change accounts and passwords if necessary according to your security plan.
  • Review the maintenance plan to verify that scheduled maintenance tasks are scheduled properly and effectively depending on configured site settings.
  • Review the Configuration Manager 2007 hierarchy design for any needed changes.
  • Check network performance to ensure changes have not been made that affect site operations.
  • Verify Active Directory settings affecting site operations have not changed. For example, you should ensure that subnets assigned to Active Directory sites used as boundaries for a Configuration Manager 2007 site have not changed.
  • Review the disaster recovery plan for any needed changes.
  • Perform a site recovery according to the disaster recovery plan in a test lab using a backup copy of the most recent backup snapshot created by the Backup ConfigMgr Site Server maintenance task.
  • Check hardware for any errors or hardware updates available.
  • Check overall health of site.

Operations Manager Configuration Manager 2007 Management Pack

Daily Tasks for Configuration Manager 2007 Management Pack

Applies To: Operations Manager 2007 R2, Operations Manager 2007 SP1, System Center Configuration Manager 2007, System Center Configuration Manager 2007 R2, System Center Configuration Manager 2007 SP1, System Center Configuration Manager 2007 SP2, System Center Operations Manager 2007

It is recommended that you perform the following tasks on a daily basis:

  • Review computer group membership.
  • Verify that all Operations Manager 2007 agents are communicating with the Operations Manager 2007 Server.
  • Review Site Hierarchy State View.
  • Review Site Status View.
  • Review Site Hierarchy Diagram.
  • Review all open alerts. Drill down using the Health Explorer in any of the views or diagrams.
  • Review performance backlogs.
  • Review performance processing rates.
  • Review Operations Manager 2007 agent and server performance.
  • If ConfigMgr Site backup is done on a daily basis, review backup status and backup files.
  • Review events (optional).

Review All Open Alerts

Many of the alerts in the Configuration Manager 2007 Management Pack are displayed in the following alert description format:

$Computer$ <Rule Name>

$Description$

Event details

Review all alerts in Operations Manager 2007 to ensure that they are addressed in a timely manner. You can use any of the following methods to review open alerts:

  • In the Operations Console, click the Monitoring button, expand Microsoft System Center Configuration Manager 2007, and click Alerts.
  • In the Operations Console, click the Monitoring button, expand Microsoft System Center Configuration Manager 2007, and click General. Select Alerts that are New in the last 72 hours.
  • Alerts can be viewed by computer or computer group by clicking Authoring Mode and selecting Groups. Right-click the Configuration Manager 2007 computer group that you want to examine, select State View, and then select Open Alerts.
  • Alerts can be viewed through the Computer State view. The view displays a list of computers and their discovered classes. Right-click any computer, and select Open Alerts View to get a listing of its current alerts prioritized by severity.
  • Alerts can be viewed through the SiteState view. The SiteState view displays a list of sites and their discovered classes. Right-click any site, and select Open Alerts View to get a listing of its current alerts prioritized by severity.
  • Alerts can be viewed through the Site Hierarchy State view. The Site Hierarchy State view displays the site hierarchy and its discovered classes. Right-click the hierarchy instance, and select Open Alerts View to get a listing of its current alerts prioritized by severity.
  • Alerts can be viewed through the Site HierarchyDiagram view. The Site HierarchyDiagram view displays a graphical representation of the Configuration Manager 2007 site hierarchy. Right-click any of the objects displayed in the diagram, and select Open Alerts View to get a listing of its current alerts prioritized by severity.

It is recommended that you review all new alerts in the following order:

  1. Configuration Manager 2007 installation failure alerts
  2. Configuration Manager 2007 core service alerts
  3. Configuration Manager 2007 dependent service alerts
  4. Configuration Manager 2007 script error alerts
  5. Configuration Manager 2007 server role alerts
  6. Configuration Manager 2007 component alerts
  7. Configuration Manager 2007 site system status summarizer-based alerts
  8. Configuration Manager 2007 status message-based alerts
  9. Configuration Manager 2007 performance threshold alerts
  10. Configuration Manager 2007 Inbox monitoring alerts
  11. Configuration Manager 2007 Outbox monitoring alerts
  12. Configuration Manager 2007 task monitoring alerts
  13. Configuration Manager 2007 Site Backup failed alerts
  14. Configuration Manager 2007 program failed alerts

Review Computer Group Membership

Computer group membership can be verified by using Operations Manager 2007.

In the Operations Console, click the Authoring button, click Groups, and then right-click the appropriate Microsoft Configuration Manager 2007 computer group. Verify that each of the displayed computer groups contains the correct computers.

Verify That Agents Are Communicating with the Operations Manager 2007 Server

Communication failure between the agent and the monitoring infrastructure prevents you from receiving alerts. Verify that the agent and the server running Operations Manager 2007 are communicating by verifying that the health state of the Configuration Manager servers in the Computer State View are not grayed out.

Review Performance Backlogs and Performance Processing Rates

The Performance Backlogs and Performance Processing Rates are extremely useful in detecting daily trends and understanding what is happening in the Configuration Manager hierarchy. Performance Backlogs and Performance Processing Rates can be viewed in Operations Manager 2007.

To Review Performance Backlogs

To review performance backlogs, perform the following steps:

To review performance backlogs

  1. In the Operations Console, click the Monitoring button, and then expand Microsoft System Center Configuration Manager 2007.
  2. Expand Performance, and then expand Backlogs. Next, click the appropriate server role subfolder and view. Click the Show button to specify the computers displayed in the counter graph.

To Review Performance Processing Rates

To review performance processing rates, perform the following steps:

To review performance processing rates

  1. In the Operations Console, click the Monitoring button, and then expand Microsoft System Center Configuration Manager 2007.
  2. Expand Performance, and then expand Processing Rates. Next, click the appropriate server role subfolder and view. Click the Show checkboxes to specify the computers displayed in the counter graph.

To Review Performance Conditions

To review performance conditions, perform the following steps:

To review performance conditions

  1. In the Operations Console, click the Monitoring button, and then expand Microsoft System Center Configuration Manager 2007.
  2. Expand Performance, and then expand Conditions. Next, click the appropriate server role subfolder and view. Select the Show checkboxes to specify the computers to display in the counter graph.

Configuration Manager 2007 Backup Monitoring

You should enable the Configuration Manager 2007 Site Backup maintenance task and schedule backups as required in your enterprise environment. The Configuration Manager Site Backup process supports VSS but does not support runtime backups during the following processes:

  • Copying portions of the Configuration Manager installation folder to the backup export path
  • Backing up the various Configuration Manager registry values
  • Backing up the Configuration Manager site database in a server running Microsoft SQL Server™

When backup is complete, the Configuration Manager Site Backup service restarts the SMS services. These service stops and starts are normal during the backup process and do not indicate any critical error. The alerts that would normally occur from these stopped services are suppressed during Configuration Manager Site Backup because backup will pause the MOM Agent, essentially putting it into an agent maintenance mode. To correlate the start and completion of a site, you should enable the following rules, which raise informational alerts when the SMS Site Backup service starts or stops:

  • ConfigMgr 2007 service stopped running: SMS_SITE_BACKUP
  • ConfigMgr 2007 service started running: SMS_SITE_BACKUP

The following alerts are raised when the Configuration Manager Site Backup service fails to start or unexpectedly stops:

  • ConfigMgr 2007 service failure: SMS_SITE_BACKUP terminated unexpectedly
  • ConfigMgr 2007 service failure: SMS_SITE_BACKUP hung on starting
  • ConfigMgr 2007 service failure: SMS_SITE_BACKUP failed to start
  • ConfigMgr 2007 service failure: SMS_SITE_BACKUP was unable to log on
  • ConfigMgr 2007 service failure: SMS_SITE_BACKUP depends on another service that failed to start or is nonexistent

If you see an alert indicating that the service terminated unexpectedly, verify that all stopped services have been restarted. The Configuration Manager Site Backup service might have terminated before restarting those services.

The following status message alerts are generated to show the success or failure of the backup process:

  • ConfigMgr 2007 Status: Site Backup completed successfully
  • ConfigMgr 2007 Status: Site Backup failed
  • ConfigMgr 2007 Status: Site Backup cannot begin the backup process until the current backup task completes
  • ConfigMgr 2007 Status: Site Backup found that the SQL backup path is empty or invalid

The failure alert might have been raised because of access issues, low disk space, failure to start or stop certain services, or failures in SQL Server operations.

Review Events

It is recommended that you review events on a regular basis because they indicate noncritical failures and provide insight into how the Operations Manager 2007 agent is functioning.

To Review Events

To review events, perform the following steps:

To review events

  1. In the Operations Console, click the Monitoring button.
  2. Expand Microsoft System Center Configuration Manager 2007, and then click Events.

 

Weekly Tasks for Configuration Manager 2007 Management Pack

Applies To: Operations Manager 2007 R2, Operations Manager 2007 SP1, System Center Configuration Manager 2007, System Center Configuration Manager 2007 R2, System Center Configuration Manager 2007 SP1, System Center Configuration Manager 2007 SP2, System Center Operations Manager 2007

In addition to the tasks that you perform daily, perform the following tasks on a weekly basis:

  • Review the reports. For a list of the reports included in the Configuration Manager 2007 Management Pack, see the Reports for the Configuration Manager 2007 Management Pack section in this guide.
  • Review the past week’s alerts, events, server availability, configuration changes, and performance for potential problems and trends.
  • If needed, adjust the Operations Manager 2007 configuration settings, such as the Operations Manager 2007 agent heartbeat interval, alert settings, and database grooming parameters.
  • Review the backup history of Configuration Manager 2007 sites.
  • Review the backup history of the Operations Manager 2007 configuration group for Configuration Manager 2007.
  • Review the SQL Server database and log.
  • Run the Configuration Manager 2007 availability reports to get the availability of Configuration Manager 2007 servers and their roles.
  • Verify your Configuration Manager 2007 hierarchy by using the Configuration Manager 2007 Site Hierarchy Diagram.

 

Monthly Tasks for Configuration Manager 2007 Management Pack

Applies To: Operations Manager 2007 R2, Operations Manager 2007 SP1, System Center Configuration Manager 2007, System Center Configuration Manager 2007 R2, System Center Configuration Manager 2007 SP1, System Center Configuration Manager 2007 SP2, System Center Operations Manager 2007

In addition to the tasks that you perform daily and weekly, review data in the following categories on a monthly basis:

  • Review notification subscriptions and recipients. Verify that the appropriate groups and classes are selected for each subscription.

Most Common Alerts and Events

  • Most common alerts
  • Most common events
  • Most common alerts and events by computer and class
  • Most common alerts and events by Configuration Manager 2007 component
  • Most common alerts and events by Configuration Manager 2007 server role

Develop an action plan to reduce these numbers.

Configuration Manager 2007 Backlog Monitoring

Look at performance raw reports relating to the backlog trends on various site systems.

Configuration Manager 2007 Backlog Trends

Review performance raw and rate-related reports to ensure that there is not a long-term upward trend in the number of backlogs or an unacceptable level of backlogs affecting service level agreements (SLAs) on a Configuration Manager 2007 site system. Review the following:

  • Discovery data records
  • Hardware inventory
  • Software inventory
  • Software metering
  • Status messages
  • State Messages

General System Performance

Review the Server System Resource Performance report to examine system performance for the following:

  • Disk usage
  • Memory usage
  • Processor usage

Server Role Performance

Review the raw and rate performance reports for each of the following roles:

  • Device Management Point
  • Management Point
  • Site Server

Configuration Manager 2007 Availability

Run the Configuration Manager 2007 availability reports to review the availability of Configuration Manager 2007 servers and Configuration Manager 2007 server roles.

Configuration Manager 2007 Site Hierarchy Monitoring

Review agent installation in the Configuration Manager Site Hierarchy and determine if there is sufficient monitoring coverage for the deployed servers. New Configuration Manager servers may have been deployed that do not yet have a MOM Agent installed on them.

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